Customer Testimonials
Predatory service practices, told me I needed a new rear spring, failed to provide proof that it was broken after I asked, and after inspecting the vehicle myself there was no such issue. Almost every time I have been in they have suggested ridiculous “fixes” that have nothing to do with why I brought the car in whatsoever.
Will was wonderful to work with while researching, considering, and finally purchasing my new car. He was knowledgeable about the car and various options. He also did not push me into a different vehicle model which meant he listened to my needs and likes. I truly appreciate the time and patience Will had with me throughout the entire process. I look forward to working with him in 10 years when I buy my next car. Thank you, Will, for everything!
Sydney is always professional, positive and takes the time to be thorough. Always a great experience! Thank you!
I’m recently leased the car at the Volkswagen Luther dealer. I’m experiencing an amazing customer service! Hunter the sales person was a very knowledgeable in sales made a paper work processing fast and super easy. I love the car it’s an intelligent with a coolest latest technology beautiful car inside and out; an easy smooth drive and very comfortable! I’m highly recommend Wolkswagen car and Wolkswagen dealer to the people! It’s worth it!!!
Fast friendly and easy!
I would highly recommend buying from Hunter Ellis. He was able to get us into the vehicle we wanted at a fair price. He went over and above to explain the features of our new Atlas. His knowledge of the features and characteristics of our vehicle were explained and demonstrated clearly and expertly. We also received a follow up call from Hunter a couple days after we had the car and he helped with a couple questions we had. I'm also confident he will help if we need it going forward.
Maura at Luther Westside VW has always been helpful and thoughtful for our vehicle purchase needs. Highly recommended
Professional and honest
Go see Nudge for you next VW. I did.
Great Experience. Will was able to identify my needs, provide me quick follow-ups to requests, and very professional throughout the experience. Always kept me along the process and was never too pushy which led to me being invited back to the dealership to a friendly & knowledgeable crew to conduct my business.
Brandon was very helpful and knowledgeable for even a non-VW car. We were happy with the offer for our trade-in, and was also probably the quickest dealership experience we’ve had, not super long like some others I have experienced.
I had such a great experience working with Maura at Westside Volkswagen! Hands down, this was the best car-buying experience I’ve had. From the moment I came in to test-drive a couple of vehicles, there was absolutely no pressure to make a purchase that day, which made the entire process feel comfortable and enjoyable.
Although I’m an employee of the group and my family already knew Maura before purchasing my vehicle, she still went above and beyond to provide exceptional service. I couldn’t be happier with my experience and would highly recommend Maura to anyone looking to ... Read More Google - Oct 30, 2026
Luther Westside Volkswagon was very friendly and helpful. Amazing group of people!
“Brandon has sold me two cars. He's great to work with. Answered all my questions and made it work for me.
Mathew was amazing! The process of buying my first car went very smooth and he helped every step of the way!
I recently bought a 2023 Tiguan from Rick and it was the best car buying experience I have ever had. From start to finish Rick and the finance people went above and beyond to get me in the car I wanted. Will definitely go back and refer friends and family to them.
This was my first visit to this dealership, and Timothy Allen took great care of me and my car. He was professional, addressed my concerns promptly, and kept me updated throughout the service. Overall, a great experience!
Great service
Timothy was excellent! He communicated well and shared a couple of service items I want replaced, which I did. He also arranged for additive at my request for my diesel.
Very friendly and knowledgeable staff, always willing to work with you and your needs. Good selection of vehicles to choose from.
They helped us out and they did really great and they were kind to us
My experience could not have been more smooth. Hunter was an excellent sales person and knew more than I could have ever expected about the cars I drove. I came to this dealership because my wife had a great experience also and I was not disappointed. 10/10 experience for sure!!
Shout out to Matt Yerry in the Pre-Owned department for making my buying process seamless. I came in at 6:00pm looking for a CPO ID.4, and he helped me narrow my options and find the right model for my needs. No pushy tactics, just an honest assessment of what I need (and what I don’t need). Probably the most welcoming, easy, and stress-free car buying experience I’ve ever had. Thanks again, Matt.
Highly recommend purchasing a vehicle at Luther Westside VW, if you stop into this location to look at vehicles ask for Brian Johnson. He made the car buying experience great; if you want to work with someone who isn’t a pushy sales guy, is patient and will actively listen to your wants and needs then ask for Mr. Johnson.
Service Advisor Michael Blair did a great job answering my questions and explaining everything. Kept me up to date when the service went longer than expected.
Mason was very helpful and courteous as always. Westside VW provided excellent service by everyone.
Buying a new Tiguan with Hunter was a breeze. He was very caring and took time to attend all questions timely. Thank you Hunter.
I purchased the 2025 Atlas at the end of July 2026. The car is fine, but it has had four separate instances of a dead battery. The last one was today, October 15th. I called and was told that it's not covered under the warranty. I don't a car should have a dead battery within two months of purchase without the dealership making it right.
Sydney was an excellent communicator! She provided the status of my vehicle and answered my questions in a timely manner.
I had a great experience at Luther Volkswagon. Michele was great, answered all of my questions and the transaction went smooth and surprisingly quick. I didn't have to spend half my day there. Very happy!
Robert Scala was the salesman that helped me get into a very well-taken-care-of, pre-owned Mustang. He made sure all of my questions were answered in an informed and patient manner. Thank you, Bobby!
Awesome dealer. Brian was great, helpful, and low-pressure. Westside made the process simple and would recommend to anyone.
I had a wonderful experience purchasing my vehicle at Luther Volkswagen! The team made the process smooth, welcoming, and stress-free from start to finish. I truly appreciated the professionalism, patience, and attention to detail throughout the entire experience. Buying a car can feel overwhelming, but they made me feel comfortable and confident in my decision. I’m so happy with my purchase and grateful for the excellent service. Highly recommend Luther Volkswagen to anyone looking for a great car-buying experience!
I wrote a five-star review of this dealership when we got my wife’s 2024 Audi Q8 etron. Things have changed; I just got the document from their finance department and noticed a $50 cancel fee. Earlier today, the manager was giving me condolences about the total loss decision. To be stabbed in the back with an additional fee after we just lost my wife’s favorite car left me with a very bad feeling about West Side Volkswagen. I understand cancellation fees, don’t try and comfort me or my wife. It reminds me of Joe Pesci in one of my ... Read More Google - Oct 9, 2026
The dealership is friendly, welcoming, and helpful—from greeters to our salesperson Maura Broucek, to the service and business office rep Simon. Questions were responded to and acted upon immediately. The atmosphere is upbeat but relaxed.
Maura was extremely knowledgeable, calm and reassuring given this was our first electric car purchase, and very patient! She was able to help us pivot when the first car we looked at was sold before we could come back to purchase it. She stayed late to help us finish the purchase when we were again delayed coming back to purchase the car. She has checked in several times since to ensure we are comfortable with the changes of an electric car from a traditional car. Maura was able to give us little tips and tricks that some people may not ... Read More Google - Oct 4, 2026
We have purchased three vehicles through Luther Westside VW and have always had great service. The last time through was exceptionally effortless. We worked with Vad to get the exact car we were looking for and it was a fantastic experience.
I would recommend working with Brian in a heartbeat! He was knowledgeable, attentive, proactive and easy going! The entire staff I encountered, including Jeremiah made buying my first car in 13 years a great experience.
Maura Broucek is extremely knowledgeable about Volkswagen products, thorough in her product explanations and takes the time to understand the customer’s needs. She really helped find the right vehicle for us with our desired preferences and made it a great experience!
I had a seamless experience of trading in my car and buying a certified used car at Luther Westside. My salesperson, Nudge, was excellent!
Had a Great experience buying a used car with Brian Johnson! He was very informative and patient. The process was effortless, love my new used vehicle!
Bob was really great! His customer service was amazing. I called the dealership before arriving and he got everything prepared before my arrival making the process smoother. I don't think I've ever been in/out so quickly when purchasing a car. I even came back a couple days later to get a missing lug nut cover and he was a good sport. His interactions with my dad were very heartwarming also. Bob is a cool dude! Next time you need a car hit him up! He has a customer for life with me!
We had a great experience with Hunter and the entire Westside VW team. We Were in a time crunch and needed a car quickly and was able to get into a lease and out the door. Highly recommend the team at Westside
Mason was great to work with. He is personable, friendly and not “salesy.” All of the other staff we interacted with were great as well.
Great experience, very easy to deal with. Clean and well kept grounds and show room.
This is the Best dealership in the country, the staff is so helpful and polite. All vehicles choices are available at this dealership. I recommend this place.
Bobby has always been amazing to work with. He makes the process so easy and pleasant.
Very knowledgeable about the Volkswagen brand, each model. No questions left unanswered. 2nd car bought from Maura and was just as good as the 1st
Everything about my latest service experience was easy, efficient and professional. I'm always impressed by the service I get at Westside VW, and it's a comfortable place to wait.
Michele was a pleasure to work with. She's extremely knowledgeable and experienced. She made the whole experience so easy! Ty
Sydney was our service advisor when my atlas unexpectedly needed service. She was SO quick with the communication. Answered all of my questions, went above and beyond it felt like! All of the service was 10/10.
Maura was an excellent salesperson, professional, knowledgeable and no pressure. I had looked at the ID Buzz a few weeks earlier, but did not pursue it. Eventually VW renewed their manufacturer incentives and Maura was able to secure a competitive deal (with my trade-in) versus another local dealer. Joe the Sales Manager and Emily in Finance were also friendly and professional. Maura also tracked down some items I had forgotten in my trade-in and found some accessories that were accidentally misplaced in the Buzz. This was one of only two new xxxxxxPlus AWD two-tone leftbin the nation, so I was ... Read More DealerRater - Sep 10, 2026
It was a laid back, relaxing, a+ experience. There was no pressure it was open friendly communication and I bought the car! And I love it!!
The service here almost ended a 25 year streak for my family with VW. I’ve also sent a letter to VW corporate this was so bad.
My family has leased VWs for 25 years and I recently wanted to turn in a terrible Tiguan for a GLI so I can teach my child how to drive manual.
When i reached out to the sales person my husband has worked with many times previously, Maura, to let her know I’d be bringing the Tiguan in for service (really loud alerts that I’m going to hit the person in front of ... Read More Google - Sep 9, 2026
Bought a I.D Buzz from Luther, 4months or so ago. Still waiting for my extra key, and getting my rim repainted. Luther is happy to sell you a vehicle. But their aftercare sucks. Luckily theirs alot of other dealers in Mn. Be careful.
Working with Will was great. He was professional, listened and found a car that worked for me. I hope to work with him in the future.
I had a great experience buying my car from this dealership. Bobby was very friendly, helpful, and prompt with communication. I would definitely recommend working with him if you're looking for a new vehicle.
⚠️ PLEASE BE CAREFUL BEFORE BUYING A VOLKSWAGEN ATLAS
If you’re considering buying a Volkswagen Atlas, please do your research and make sure you get a warranty that covers you beyond 50,000 miles.
We purchased two 2025 Volkswagen Atlas vehicles, and unfortunately, both vehicles experienced similar electrical problems. We also had issues with the transmission.
What made the experience even more frustrating was the customer service. When we needed help, we were not treated the way we expected. We were quoted very high repair costs, and we were told the warranty would not cover the repairs.
If you’re thinking about buying ... Read More Google - Sep 1, 2026
This is my favorite car dealer. During sales I don’t feel pressured. The ongoing service and maintenance is consistently the best I have experienced.
Our experience with Westside Volkswagen has unfortunately been very disappointing.
We purchased a CPO vehicle from them on July 8 because we wanted the peace of mind that comes with buying a certified vehicle from a dealership with a good reputation. We understood that buying a used vehicle doesn’t mean everything will be perfect, and we were very understanding when they initially needed to keep the vehicle for repairs before we could even take it home.
We finally picked it up on July 20, and almost immediately noticed a very noticeable shaking/vibration while driving. I reported the shaking the very ... Read More Google - Aug 24, 2026
Great car care services with no pressure sales staff. Decided to purchase a newer vehicle and CJ in finance was absolutely awesome and great to work with; made the buying purchase much more enjoyable.
We had been searching for a Tiguan for a few months. We reached out to Westside and had the BEST experience with Brian. He helped us find the exact car we had been looking for. He was helpful, very personable and knowledgable about their vehicles. Nicole
These guys have gotten scammy.
My wife took our car for a visual inspection where the technician put the car on the lift and confirmed that one of the calipers wasn't working. On top of the $175 inspection fee, she was charged almost $20 for an "environmental disposal fee", despite nothing on the car being touched or removed. She called to dispute it and was told it was for "shop supplies like gloves", and they refused to remove the charge.
In addition, they quoted her over $900 to replace a single brake caliper, with the part accounting for ... Read More Google - Aug 1, 2026
My sales person Colton was amazing. He listened and cared what I had to say. I had a chance to talk with the GM, Tami. She was very helpful and nice. Excellent customer service all around. And I love my new Tiguan.
Had to bring my eGolf here to get serviced as it is apparently the only dealer in the state that is authorized to work on them. Car was hit with heavy rain that leaked in through a tail light (that was improperly installed by a body shop, see my other reviews). The rain fried a board that resulted in my car thinking it was still plugged in, shutting itself off and refusing to start.
I was originally quoted something like $3500 to replace the board, something that is a couple hundred dollars. Asked if they could come down on that, and ... Read More Google - Jul 29, 2026
I purchased a vehicle from Robert and he was very professional answered all of my questions and took all the time i needed for me to understand the features of my new to me vehicle.
Maura and entire team were a pleasure to work with. Very patient and helpful guiding us to the right vehicle!
Westside sold me a 2024 used Taos with only 15000 miles on it. Since I purchased the vehicle 8 months ago, its AC went out, I’ve had electrical issues and I’ve found cosmetic issues that they covered up. Upon reaching out to them about these issues, instead of offering a fix, they offered to sell me a different car and not give me what I paid for my car. It took me 10-15 phone calls plus emailing with various people to get someone to offer to look at my car. My car was in service for 1 week and it’s still ... Read More Google - Jul 14, 2026
Brian was very attentive and professional. He made the entire process easy and enjoyable.
***Important Update***
Unofrtunately I have revise my review of Luther VW. Not so much for the saleperson/dealer but for a significant flaw in the car that the maunfacturer refusing to fix. So in 2025/2026 Atlas and Cross Sports (both confirmed by the dealer) when you use the predicitive function in Travel Assist it will sense a "phantom" curve when you drive over a elevated road/highway. When this happens the car will suddenly and rapidly slow the car down from highway speeds to <40 ... Read More Google - Jun 21, 2026
UPDATE: have brought it in 4 more additional times for the electrical and am getting my chain pulled about them buying back the lemon they sold me. Garbage experience all around.
Desperately wish I hadn't purchased a car from this place as this point. The sales team is super nice and great but the service departments communication is non-existent. I have brought my brand new atlas in twice - and now need to bring it in again because of all the bugs this thing has and the first two times I was told nothing was wrong with my car - ... Read More Google - Jun 16, 2026
Nice salesperson.....however, they were the MOST expensive car on the internet..!!! No kidding. There were over 30 cars that were almost the exact same make, model, year, miles, etc. and there's was the highest price!! I pointed that out to salesperson so his manager came over and smiled and said: "Sorry, but our price is fair based on research". I laughed and exited the building. Went online and bought the exact same CPO car for almost $5,000 less. DO YOUR HOMEWORK. Much cheaper to pay $750-1000
for shipping door to door that pay these local dealerships thousands of ... Read More Google - Jun 15, 2026
Had a horrible experience!! We worked with the Gal in used cars! We were signing paperwork, they are in the financial office putting everything together....made us wait 45-1 hour to come tell us "sorry we sold the car to someone else" we were pretty dumb found! We were like what? We signed paperwork? We left and will not be back! Kinda! We did take an hour or 2, to think about the deal! But we went back! Shot an offer and we agreed! She even put the sold sticker on it for us....and still said that!
I found the salesman me and my family worked with to be rather rude. He was not personable whatsoever. He mentioned multiple times that we needed to make up our mind on the spot or just leave because there were people waiting outside for the car we were looking at. Although the gentleman that quoted my current car was nice, the quote we were given for trade in was extremely low and it felt disrespectful. The car we were looking at was a great deal but the poor customer service turned us away. We bought the same make/model elsewhere ... Read More Google - May 10, 2026
Salesman need to be re-trained on how to speak to people and not use scare tactics. They don’t work and this made us walk out and buy the same car from a different dealer that day. Only decent part was the guy that appraised our trade was friendly and helpful (even though the offer was slightly insulting). Ps. This was the used side of the dealer.
Very disappointing experience. They took my credit card information for a deposit on a car and, with the dealership’s approval, I paid for a pre-purchase inspection, but the dealership sold the car anyway. After that, Marissa and her manager, Jeremiah, stopped responding to my texts.
If you take your car to this address you will waste your time and money plus energy
Very disappointing and unprofessional experience at Luther Westside Volkswagen. We drove an hour and a half to see a specific vehicle after confirming our visit a week in advance and again about 90 minutes before arrival. Despite this, the vehicle was not ready when we arrived.
We were told it would be “10 minutes,” but then saw the hood open and learned the vehicle would not start. Multiple attempts were made to jump it. This was especially frustrating because we had been told the vehicle was started the day before and had recently been serviced. The service sticker on the vehicle showed ... Read More Google - Jan 29, 2026
Horrible.....deceptive, rude and argumentative. Have bought 3 cars from Luther and will never buy a car from Luther based on how this dealership treated my family. Will follow up with Better Business Bureau.
Brian in sales is cool. Talk to Brian. Don't let Don drive your car. Think he screwed something up while doing a trade valuation and I had to find out myself.
Despite a few employees that were enjoyable to work with, my trust in the Luther Westside VW service center had been falling over the last few years. I always knew we were paying more by having our vehicle serviced through the dealership. But, we had purchased a diesel-gate vehicle from them and thought that if we kept up with recommended service & repairs through them, if problems arose, VW couldn’t dispute any records.
One of the first warning signs was a necessary repair for which Luther’s quote seemed extremely high. I checked with our trusted local mechanic, who ... Read More Google - Dec 28, 2025
You know, I had a great experience with the staff member that sold me my car originally. He was overall professional and so kind. So in no way was my experience at the dealership bad. However, my car turned out to be a complete lemon. I understand there was no warranty, but there was a huge slice in the front left tire. Called on Tuesday for an inspection report, hoping they would fix this l, as I seen it as a safety issue and should have been fixed by law in minnesota. Have not heard from anyone. After spending $3,500-4000 ... Read More Google - Dec 19, 2025
I’ve purchased over 15 vehicles from Westside Volkswagen, referred countless people to them, and even partnered with them in media and events. Unfortunately, many of the employees who built that reputation years ago are gone. I used to believe this dealership valued its customers. And maybe they did back then. They don’t anymore.
Westside Volkswagen operates with a transaction-first, customer-second mindset. When everything goes smoothly, they’ll take your money with a smile. But the moment something goes wrong, accountability, integrity, and customer service disappear. If you think long-term loyalty matters here, it doesn’t. They do not stand ... Read More Google - Dec 16, 2025
The dealership strung me along after I asked for a simple price match. If you want a straightforward, fair deal, this is not the place. Expect a higher price and unnecessary runaround. Not ideal for informed buyers looking for the best value.
I drove all the way from Rochester after a working all day, Rick couldn’t even greet me. He just wanted me to start signing papers as soon as I sat down. Then was giving me attitude once I started asking questions. I felt in the dark and blindsided by everything. Rick was terrible. I do NOT recommend this place, or at least Rick for any single female looking to buy a car.
Purchased a 2023 Audi A6 with 24,000 miles. Everything was great until i drove off the lot and the engine lite came on. I love 75 Miles away from the dealer. They told me bring it back when i'm in the area and they would take a look. I brought in back a week later. They reset the light. They obviously didnt check anything as the light went on again as soon as I filled with gas.
I called again. Audi Westside said. Bring it to Audi dealer to look at it.
Way to pass the Buck Luther. Never again will I ... Read More Google - Nov 5, 2025
I switched brands a decade ago, from Toyota to Volkswagen, after I had a Rav 4 go up in flames from a simple accident. Brought my vehicle in while under warranty for the usual maintenance with additional complaints of burning oil and other stains under vehicle in garage. The complaints were dismissed as within to being within acceptable tolerances. I attempted to have them inspect the complaints further only to be told it would require a separate appointment. The appointment wait time was quite awhile out and the warranty mileage lapsed while waiting for the appointment as it is my daily ... Read More Google - Oct 20, 2025
When we purchased the vehicle, the purchasing process was smooth, but post sales has been a nightmare.
In our new Atlas, the entire infotainment system has gone completely black (which due to lack of physical buttons, everything runs through the infotainment system) and every warning light comes on the dashboard. This has happened 3 times in the last year.
When we try to get it in for service (since the vehicle is virtually impossible to operate) we can't get in for 5+ days because they don't deem it "an emergency appointment." So not only is the vehicle consistently ... Read More Google - Oct 16, 2025
Bought my vehicle from them several years ago. Right at purchase, I had a rattling with cold start, they didn't know what it was (mechanics don't know what that means?? Hmmm sounds like BS) I left it for them to replicate, they couldn't figure it out. Brought it back again, they claimed they fixed it this time but the vehicle still kept making the noise. They said they fixed it and did what they were going to do. Even thou the car is still making the noise. This whole entire time, the car continues to make the ... Read More Google - Oct 15, 2025
I went to test drive a car and the sales rep greeted me outside before I got out of my own vehicle meaning he was aggressive at getting any sale. Then during a test drive he made a sales point that the model I was driving “was for single women living in condos or apartments” so very distasteful invading my personal life and sexist remarks. I decided to buy my VW from another dealership.
My friend bought a used VW from Luther Westside VW. The car began to run rough and stall, and would not go over 30mph so he had it towed to Westside VW. They kept the car for 1 month. They charged him over $3,000 for multiple futile repairs. The car was not fixed and all the reported problems were still present. They insisted he pay not only for all the failed repairs but also for the tow back to his house since it still did not run well or safely. I would not recommend that anyone bring their car to Luther Westside ... Read More Google - Oct 1, 2025
