Customer Testimonials
Great car care services with no pressure sales staff. Decided to purchase a newer vehicle and CJ in finance was absolutely awesome and great to work with; made the buying purchase much more enjoyable.
“ I had a very good experience with Will.He was very helpful and friendly. I was on a time schedule to get back to work since I had driven 3 hours. One way to get the car, but he made that work very well for me. I would recommend Will and west side for anyone.Looking for a Volkswagen
I’ve been a very happy customer of Luther Westside Volkswagen for 33 years and have purchased more than 10 vehicles from them over the years! Tom Daly and Tami Willett have always made the experience easy, professional, and enjoyable. Their customer service is exceptional, and I truly appreciate the care and attention they’ve given me throughout the years. Thank you for always taking such great care of me and my family! I wouldn’t keep coming back for 33 years if I didn’t feel like I was in the best hands. I highly recommend Luther Westside Volkswagen!
My overall experience with Vadym was truly remarkable. He is welcoming and supportive. He politely answered all the questions I had at the time. I am grateful
We love our Volvo XC90 we purchased from here and had a great experience.
Very friendly and helpful
We had been searching for a Tiguan for a few months. We reached out to Westside and had the BEST experience with Brian. He helped us find the exact car we had been looking for. He was helpful, very personable and knowledgable about their vehicles. Nicole
Matt Y. was great to work with. He was thorough and set the tone that he was following my lead instead of pushing the direction he wanted to go. Matt's service is what prompted me to take photos of multiple vehicles to share with co-workers and will keep this dealership near the top of my list for future purchases.
Treyvon always goes above and beyond his role as a service adviser. It’s always a pleasure to see Trey as my adviser!
We had a great experience buying a car from Volkswagen Westside! We worked with Justin who was very knowledgeable and helpful. We shared our family requirements for a new car and he was able to recommend the right vehicle for us, functionally and within our budget. We would work with him again.
Sydney L. in the service department is amazing. She and the team were so friendly and the service was completed faster than anticipated. Highly recommended
Great experience with Maura. She was super helpful in helping me consider various options for a new car.
Nudge, Brandon, Jeremy, CJ are hands down the best team I’ve worked with when buying a car. They were all absolutely amazing.
The service department definitely has earned my trust. I worked with Michael Blair who is very knowledgeable, thorough, happy to answer questions and courteous. I’m still relatively new to bringing my car in for service instead of handling things myself but so far it has exceeded my expectations. The technician who worked on my car was also polite and thorough in his work. I will definitely keep bringing my current vehicle for service here, but I will definitely buy any future vehicle someplace else (this 5 star review does not include the sales department, I had a terrible experience with ... Read More Google - Aug 2, 2026
Very nice dealership. Everyone was nice and professional with no pressure from anyone.
As usual, Westside VW does not disappoint. Got home from vacation to find a flyer in the mail from the dealership offering new lease deals. Maura B. is the best! I've been working with her for several years now and she treats me well. She has come to know what I'm interested in and it makes for a very positive experience. Over the years, Maura and all Westside staff have provided me with excellent customer service. New Tiguan with sassy ambient lighting... Loving it!
I loved the experience of buying my new car with Justin; he was incredibly friendly and shared his insights while we were choosing the vehicle. He stayed late to help us through the process—he was super easy to work with.
Matthew was amazing to work with - I felt very comfortable and he gave me lots of space to test drive and decide. Everyone I interacted with was kind, which makes me feel great about coming back for maintence work and future trade-ins. Highly recommend!
My sales person Colton was amazing. He listened and cared what I had to say. I had a chance to talk with the GM, Tami. She was very helpful and nice. Excellent customer service all around. And I love my new Tiguan.
Matt Yerry was personable, careful to cover all details and made sure we were satisfied with our transaction.
Very helpful service advisor, Treyvon Allen. He explained all of my options to fix my vehicle and advised the best solution. I appreciate being taken care of the way they do at Luther Westside VW.
Working with Westside VW made the purchasing a used car easy and transparent. I appreciated working with Vadym. His experience, demeanor and knowledge were crucial in making this a great experience.
Michael was great very friendly. Service was prompt. However I reported a screw that keeps loosening in my passenger door. The door will not close if it's slightly out. We are always tightening it. I was told they would order a part and I have not received an update. Also on 2 previous service appointments I pointed out a flaw on the chrome of my back bumper. Each time a picture was taken and they stated they would check into it but I have never heard back from anyone on my bumper. I understand it is cosmetic but this happened ... Read More Google - Jul 27, 2026
Always a pleasant experience. Sydney was attentive & thorough, which I greatly appreciated.
Hunter, Jeremy, and Emily were fantastic in our new car purchase and trade in. They worked find an acceptable price, really valued our trade, and accommodated all of our requests (wheel swap, splash guards, swag) and even went above and beyond. They really made us feel valued. It was a quick and smooth process. First time buying a car here but long relationship through service. Will definitely be stopping by going forward for future VW needs.
Nudge was awesome! Very personable, knowledgable and didn't come off as pushy, which was much appreciated. It took me a few months to make a decision 🙂 Thank you!
This was probably the best car buying experience I have ever had (and I have had a lot) low pressure. Extras were not push at us just offered. Maura was great.
Michael was very helpful and quick on helping me.
Great customer and repair service! I'm totally satisfied with the courtesy and service I received that day. My advisor Timothy Allen was very professional and he went beyond and above to take care of the issue with my 2012 VW Passat SE. Great job guys! 💯
Great experience- got me in for a last minute appointment and got me on my way. Great service!
Tim Allen was very friendly and accommodating. He had a low key, non patronizing manner about him. I enjoyed working with him.
Helped us through the whole process and was always quick to respond to any messaging! Very friendly and personable.
My sales associate, Mason, was professional, knowledgeable, and welcoming. He was fun to talk to, enthusiastically answered all of my questions, and really worked with me to choose a vehicle that was just right for me. The entire team at Luther Westside was outstanding!
I purchased a vehicle from Robert and he was very professional answered all of my questions and took all the time i needed for me to understand the features of my new to me vehicle.
Maura and entire team were a pleasure to work with. Very patient and helpful guiding us to the right vehicle!
Maura and the entire team at Westside VW was great to work with. Very helpful and patient throughout the process to help guide us to the right vehicle!
Najmi was a great salesperson to deal with! I've bought two GTIs from Westside VW in the past 6 years (first one got totaled when I got rear-ended by some idiot in a Mercedes), and I'll keep coming back as I've been very happy with my purchases and experiences there. Really nice group of people too. Jeremiah and Simon were also very helpful in sorting out some financial confusion as well. (They also offered me a competitive trade-in value for my used vehicle.)
Excellent, efficient, friendly, and knowledgeable. It was the best experience you could ask for at a dealership.
If you’re in the market for a new car, stop looking and go to Luther Westside VW!
I had the absolute best car-buying experience working with Justin. From the moment I walked through the doors, he made me feel comfortable, never pressured, and genuinely cared about helping me find the perfect car. The entire process was incredibly smooth, transparent, and completely stress-free. Before I knew it, I was driving home in my dream car!
A huge shoutout to CJ in finance as well. He worked his magic and was able to put together a financing package that was actually ... Read More Google - Jul 14, 2026
Dan was great to work with. I brought in my car because I was having some issues with my AC and wasn't sure what needed to be done. He was super friendly, explained everything clearly, and took the time to walk me through my options. He gave practical advice, realistic estimates, and never made me feel pressured. Overall, a really positive experience.
Richard, my service advisor at Luther Westside, did a great job, keeping me updated on the service, and letting me know about the thermostat issue so it could be fixed without additional labor charges.
Trayvon was super friendly, helpful and informative!
Treyvon was my service advisor during my visit and he was friendly, patient with my (many) questions, and knowledgeable! Happy with my visit.
This was only the second time I’ve purchased a vehicle as an adult, so the process felt a little intimidating. I wanted to make sure I was making the right decision and had plenty of questions along the way. Najmi made the entire experience easy and stress-free. He was knowledgeable, patient, and always willing to provide the information I needed to feel confident in my purchase. I’m grateful that my online search led me to Westside VW and appreciate the excellent customer service I received.
This was my first service visit to Westside VW and I was very pleased. Tim Allen, my service advisor, was very courteous, knowledgeable and prompt.
Michael, our Service Advisor, was great! I had to run to a quick Zoom meeting right when I arrived for my appointment. It was a quick 10K mile maintenance. He handled everything for me so I could get in and get out. Really appreciated that. I'll be back for my 20K!
Tim Allen was professional, helpful, courteous, and available. All that one hopes for in such a transaction. Well done.
One of the best car buying experiences I have had. Hunter was extremely responsive, very helpful through entire process, and I never felt pressured at all. On top of that, Tami the Manager sent fresh baked cookies to my house as a thank you! Fantastic!
Outstanding customer service. Fair no haggle pricing. Great communication.
I don’t write many negative reviews, but I also believe it’s important to recognize businesses when they respond well to feedback.
My experience with Luther Westside Volkswagen started off on the wrong foot. When I scheduled my appointment, I specifically said I planned to wait for my vehicle. I arrived about 10 minutes early for my 1:00 p.m. appointment only to learn it had actually been scheduled as a drop-off. The dealership did provide me with a ride to West End, which I appreciated, but I received no updates throughout the afternoon.
When I returned around 3:15 p.m., I ... Read More Google - Jul 2, 2026
Fantastic place
Vadym Lyadov was a pleasure to work with. Friendly person, we had the choice of 2 of the exact vehicles we were looking for, the pricing is set and fair, and the transaction was fast and efficient. Thank you Vad and Luther!
Best car buying experience ever! Hunter is amazing and truly the best! We LOVE our vehicle
Everyone knows that buying a new car can be absolutely anxiety invoking with thoughts of pushy car salesmen and fears of ending up with a lemon that you purchased with hard earned money but I can say that all my fears were laid to rest when I walked into Luther Westside Volkswagen. Even prior to coming I was sent every bit of information regarding the car I was inquiring about which included even a video made by Bobby of LWV that highlighted all of the key features which I really appreciated. No other dealership I contacted did anything like that. ... Read More Google - Jun 30, 2026
Great in every way.
“ My overall experience was "Excellent customer service! Richard was friendly, professional, and kept me informed every step of the way. He also made my Volkswagen service experience smooth and stress-free. I appreciate his dedication and would highly recommend them. Thank you for the outstanding service!"
Marissa was very kind and understanding. She did her best to work with my credit and financial situation and got me in a car the same day. I don't know what I would have done without her!
I had a great experience working with Michael Blair at Volkswagen this week! He was incredibly helpful, professional, and patient throughout the entire process. He took the time to answer all of my questions, kept me updated, and made sure everything was handled quickly and smoothly while my car was being looked at. It’s clear he truly cares about customer service and making sure customers feel taken care of. I really appreciated his communication and support highly recommend working with him if you visit Volkswagen!
My wife and I bought our first car and weren’t sure what we wanted. Matt Yerry was incredibly helpful and patient, walking us through all our options without ANY pressure. When we came in to actually make the purchase, Matt was out, so Bobby Scala stepped in and helped us finish everything up smoothly. Great experience working with both of them!
Quick reply, full details, no pressure and overall best car experience I’ve ever had. Highly recommend them
Knowledgeable, kind, efficient, thorough, professional.
I really enjoyed working with Matt Yerry! Matt was very knowledgeable and professional. He was careful to give accurate information and was a good listener! I really felt supported in making a good purchase decision. Matt also went above and beyond by setting up the VW app, syncing the phone, and explaining key features to my wife after the purchase! Thanks Matt
I have worked with Michael Blair every 10,000 miles for close to 100,000 miles at this point. He's a master communicator, a skilled estimator, and doesn't mind my hilarious jokes. I'm going to miss him after his inevitable promotion. (And if Luther doesn't promote him, wherever he goes next will be lucky to have him.)
Excellent! I made a scheduling location mistake and Treyvon could not have been more gracious about my error and still got my service completed. He was clear and concise about what my vehicle needed. Treyvon has helped me with services before and he is consistently kind, positive, and friendly.
Great service at Volkswagen I was in out very quickly after the at Westside Volkswagen. Thanks
Tim from the service department at Luther Westside is the best! He is always helpful, proactive, and communicative throughout the entire process. He follows through on what he says he will do, keeps me informed, and makes service visits easy and stress-free.
My experience with Dan was very pleasant. He is professional, knowledgeable, friendly and explained everything what was to know about my car. I highly recommend his services.
I had a great experience working with Vadym. He was very knowledgable and did not pressure me at all. I appreciated his patience with my questions. I love my Atlas!
Richard listened and worked to resolve my issues . He has been in regular contact with me on updates with my vehicle. Richard has been kind and understanding.
This is the 6th VW my family has purchased at Westside VW. These people are pros at what they do. If something is wrong with your car or truck, they take care of it! Najmi (Nudge) Basha is a perfect example of that. His expertise in handling everything is greatly appreciated.
Very good service. Kept me informed while waiting for parts to arrive.
Maura was great to work with! She was extremely knowledgeable about the VW vehicles and knew her product very well. I really appreciated that she was not a high-pressure salesperson since I tend to shy away from salespeople who try that angle with me. I would definitely recommend Maura to anyone in the market for a Volkswagen vehicle!
Steve broucek was fantastic to work with. I’ve been a loyal customer since buying my first new VW back in 2008, and this experience reminded me why. The whole process was straightforward and as easy as car buying gets. Highly recommend!
Brian was extremely helpful throughout the entire process. We had a car in mind, but when he brought it out for a test drive, he noticed something and gave us honest advice. After that, he suggested a better option and stayed with us every step of the way. We ended up buying the car, and it was an amazing experience. I felt like Brian was more of a friend than a salesperson. Highly recommend him!
Matt Y was great to work with. He made the car buying process easy!
Sydney in service is great. Honest, friendly, and professional. I come in once a year for an oil change and checkup and my 2018 jetta has never had a problem.
We met Will at the Twin Cities Auto Show in January. He stayed in contact with me, and he was patient and informative. Following a series of delays on our part, we were able to take a test drive in April. We really liked the Tiguan. My husband is not a patient guy, and Will went out of his way to accommodate last minute scheduling by us. We were completely satisfied with Will and the team at Westside Volkswagen. We would recommend Will to other customers
Rick was great to work with, process was low stress and they made it very easy to get in and out quickly once I decided to buy. I appreciate him reaching out to me when an opportunity became available.
Brandon was very helpful and provided a lot of support. He delivered all details about the finance and the car. He was very responsive during the whole process. Highly recommend doing business with him.
Colton provides top notch care and service to his customers! I appreciated how thorough, helpful, and patient he was. He listened to each of my needs and tailored them to my specific car. I've never felt so seen and supported in a car purchase experience. I LOVED the entire team at West Side and would recommend them 1,000x to anyone. Thank you, Colton for your kindness and support with my new car purchase.
We were in Mn and bought a car from Bobby at Luther Volkswagen in St. Louis park. He was amazing! Could not have been better. We are extremely high maintenance and he had no problem with that! Never ignored a call always professional just awesome! If I owned a dealership, I would hire him instantly. If you ever need a car go see him. He’s just plain awesome.
Brandon is absolutely wonderful to work with, he helped me with my first lease and now helped me with this purchase. Hands down a great experience working with Brandon
They are great and work with you to get the deal done! Definitely worth going to them! Brian great salesman too! I would recommend them to anyone looking for a used car! They go beyond the distance
Our service advisor Dan was very pleasant and thorough. He explained things clearly and I highly recommend him.
My experience with Michele while buying my car was great! My new car is everything I hoped for. The process was smooth and easy. Would buy from this dealership again and again.
We had a wonderful experience with Brian Johnson! We were only looking to test drive a few models we found online but ended up purchasing and our decision to pull the trigger on the purchase was thanks to Brian. He was quick to greet us when we showed up on the lot, was helpful in selecting vehicles to test drive, was easy to talk to and heard our needs/wants/concerns, and ultimately ensured we were able to drive away that day with our new car. I really appreciated Brian's knowledge about the vehicles we were test driving, his ... Read More Google - May 11, 2026
Great. Jacob provided the information I needed and then stayed in touch while I was deciding whether to move ahead with the purchase. In the end he helped bring the whole deal together with my trade-in, and I'm very happy with my GTI 380.
“ Jacob, for starters, has an awesome name!! He was very knowledgeable, friendly, and relatable. The whole experience was fantastic. I appreciate that he went above and beyond to take care of me. You’re awesome!
Mr Blair was terrific. Explained clearly and succinctly what was being done and what to expect. And charming and friendly as hell. Great experience all around.
Had a really good experience working with Hunter Ellis at Luther Westside Volkswagen. He was super easy to work with—attentive the whole time but never pushy, which I really appreciated. He answered all my questions, walked me through the options, and let me take my time without any pressure. It made the whole process feel a lot more relaxed than typical car buying. Overall, just a smooth and positive experience. I’d definitely recommend Hunter if you’re in the market for a vehicle.
I cant say enough good things. Bought the car from Mason and Joe they were fun to work with and helped me to make the right choice. I didnt feel pressured and I love my car. For service I also worked with Treyvon. He made the process easy and stress free. Im pretty sure I laughed during the conversation. I appreciate their transparency throughout the process.
